1. Terms & Conditions
  2. The right to withdraw from the contract

Right of withdrawal

For consumers - natural persons

A consumer is a natural person who performs a legal transaction with an entrepreneur not related directly to his business or professional activity. As a consumer, our company will consider a natural person who made a purchase based on a personal VAT invoice or a receipt, and its delivery address is a private address that does not indicate the company.

ADS Polska is liable under the warranty for physical defects of the ordered goods, if the defect is found within two years from the date of delivery of the goods to the Customer who is a consumer. Return and withdrawal from the purchase-sale contract. Under the Act of May 30, 2014 (Journal of Laws of 2014, item 827, as amended), the customer has the right to withdraw from the contract without giving any reason within no more than 14 calendar days from the date of issue of the goods, including in the case of parcel delivery by courier or collection in person at our companys premises. Withdrawal from the contract is made in writing by traditional mail or by e-mail by sending an appropriate statement together with the goods to the companys address: ADS Polska, ul. Graniczna 62, 93-428 Łódź, info@adspolska.pl

The statement along with the goods should be sent via Poczta Polska or a courier company with confirmation of receipt, within no more than 14 calendar days from the date of submission of the statement on withdrawal from the contract and the date of return is the postmark or the date of receipt of the package by a courier which cannot be older than 14 calendar days from the date of delivery of the declaration of withdrawal from the contract.

A model form of withdrawal from the contract by the Customer who is a consumer, in accordance with Annex 2 to the Act of 30 May 2014 on consumer rights (Journal of Laws of 2014, item 827), is to download here . The customer is entitled but not obliged to use the pattern in question. In the event of failure to use the template provided, the statement should include: name, surname and address details of the person withdrawing from the contract, number of the name invoice or receipt as proof of purchase, contact telephone number and e-mail address, specification of which items are returned and the reason for the return and account number bank where the funds are to be returned.

The item subject to return as a result of the Customers withdrawal from the concluded contract should be sent at the Customers expense to the address indicated in these regulations by mail or courier. The customer bears only the direct cost of returning the goods.

The consumer is obliged to return the goods in an unchanged, undamaged, new state with no signs of use, together with the original packaging and complete with all the elements that the product contained. The consumer is responsible for the decrease in the value of the product as a result of using it in a way that goes beyond what is necessary to establish the nature, characteristics and functioning of the product. Exceeding the above limits does not make the withdrawal ineffective, but the customer will be charged a percentage of the consumption of the goods, lack of the original box, instructions, damage to the goods, etc. If the condition of the returned goods cannot be restored as new, the withdrawal from the contract will be ineffective .

Since our company also deals with the production and sale of personalized gadgets based on the customers design (e.g. advertising mugs with any imprint) in which the subject of the service is a non-prefabricated product, manufactured according to the consumers specifications or serving to satisfy his individual needs, such products are not subject to the possibility of withdrawing from the contract under the Act on consumer rights of May 30, 2014 (Journal of Laws of 2014, item 827, as amended) and are an exception.

In the event of withdrawal from the contract, the dosublimacji.pl online store is obliged to return to the customer who is a consumer all payments received from him, including the cost of delivering the item to the customer, immediately after receiving the item, but not earlier than after 14 days from the date receipt of a declaration of withdrawal. The reimbursement is made using the same payment methods that were used when ordering the goods, unless the customer expressly agrees to a different method of return, which does not involve any costs for him. The ADS Polska company undertakes to immediately issue an appropriate proof of correcting the VAT invoice or receipt and send it to the consumer. The consumer is obliged to sign the correction and send it back to the sellers address and indicate the account number to which all costs incurred during the sale are to be reimbursed. In the event of withdrawal from the contract, the contract is considered void.


For Companies

Customer - a company that purchased goods or services in our company, to which a document in the form of a VAT invoice with the company name, tax identification number, etc. was issued, is not subject to the Consumer Rights Act of May 30, 2014 (Journal of Laws No. U. 2014, item 827 as amended) and there is no right of return. Companies may complain about defective goods, they also have the right to use the warranty or guarantee in accordance with the description of the goods in the store at dosublimacji.pl.

ADS Polska is liable under the warranty for physical defects of the ordered goods. When selling between entrepreneurs, the customer loses the rights under the warranty if he did not inspect the goods in time and in the manner adopted for such things and did not notify the seller of the defect, and if the defect came to light only later - if he did not notify the seller immediately after its discovery.

Claims for complaints should be submitted by customers to the address of the seller indicated in these regulations, indicating the defect and the reported request in accordance with the provisions of the Civil Code. The Seller will respond to the reported claims referred to above within 14 days of their receipt.

Goods sold in the dosublimacji.pl online store may be covered by a warranty provided by the manufacturer or distributor. In the case of granting a warranty - claims resulting from the warranty may be submitted to the address indicated in these regulations, on the terms specified in the warranty document attached to the ordered goods. The complaint is made in writing by sending an appropriate statement together with the goods to the address of ADS Polska.

The statement along with the advertised goods should be sent via Poczta Polska or a courier company with a confirmation of receipt, and the date of submission of the statement is the postmark or the date of receipt of the package by the courier. The statement should contain the customers data along with the address and tax identification number (a copy of the purchase invoice or receipt) and the date of receipt of the order. The customer should set the date of returning the goods referred to in the declaration, which should also not be longer than 14 calendar days from the date of receipt of the goods. The buyer covers the costs of return transport. The customer is obliged to return the goods in an unchanged, undamaged, new condition with no signs of use, together with the original packaging and complete with all the elements that the product contained.

The complaint will be considered within 14 days. If the complaint is accepted, ADS Polska undertakes to immediately issue an appropriate VAT invoice correction document and send it to the customer. The customer is obliged to sign the correction and send it back to the sellers address and indicate the account number to which all costs incurred during the sale are to be reimbursed. The reimbursement will be made no later than 7 working days from the receipt of the signed correction of the VAT invoice or receipt.

kubki reklamowe ADS POLSKA

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