1. Orders & shipping
  2. FAQ

Questions and Answers

When will I receive the ordered goods?

Each order placed and closed by 2 p.m. is processed and dispatched on the same day. The goods should reach you the next business day. Additionally, on the day of sending the parcel, an e-mail notification is sent to you via a courier company about the status of the shipment along with the number of the waybill (if there is no message, please check the Spam folder).

How much will I pay for the shipment of the ordered goods?

The shipping cost depends, of course, on the size / quantity of the order and the type of assortment. The cost of 1 package up to 30 kg is PLN 13.00 net (prepayment), PLN 15.99 net (online transfer) or PLN 17.05 net (cash on delivery). The cost of shipping a pallet up to 600 kg is PLN 130.00 net.

We make every effort to ensure that the customer incurs the lowest possible costs related to the shipment and whenever possible in terms of the total weight or dimensions of the ordered goods, we reduce the number of packages to a minimum. However, please remember that such a reduction is not always possible in terms of logistics or for the package to reach you safely in its entirety.

In order to obtain the lowest possible cost of transport each time, we suggest placing orders directly by e-mail to our address info@dosublimacji.pl and choosing to pay by bank transfer with confirmation. This allows you to bypass the online store system that automatically calculates the shipping cost (number of packages) depending on the quantity and type of goods ordered. At the same time, it should be emphasized that our dosublimacji.pl online store system calculates shipping costs in a very intelligent way and any differences in the total shipping cost resulting from placing orders directly and in the online store are very rare and may only apply to exceptional cases.

Below are some typical parcel configuration examples to show you our flexibility and willingness to ship the goods as economically as possible:

1 parcel up to 30 kg Example 1 Example 2 Example 3 Example 4 Example 5
Ordered goods 72 x sublimation mug 72 x sublimation mug
+
1 x sublimation paper A4
72 x sublimation mug
+
1 x A4 sublimation paper
+
3 x thermal tape
36 x sublimation mug
+
36 x mug box
+
5 x sublimation paper A4
+
1 x thermal tape
12 x sublimation mug
+
100 x mug box
+
2 x thermal tape
+
3 x sublimation paper A4
+
200 x sublimation cloths
Shipping cost From PLN 13.00 net From PLN 13.00 net From PLN 13.00 net From PLN 13.00 net From PLN 13.00 net

Is the package insured?

Each package we send is insured for a minimum amount of PLN 5,000.00. Additionally, each package containing printed mugs or clean sublimation mugs is properly protected against breakage during transport.

Can the goods be shipped outside of Poland?

Yes, we also ship goods to other countries. As a standard, we ship goods to all European Union countries and several others, such as Ukraine. Shipment outside the Republic of Poland applies only to wholesale orders on pallets. In the case of smaller orders to be delivered in parcels outside the Republic of Poland, the transport order lies with the customer.

Can I order my own courier?

Yes, of course. If you wish to order your own courier to collect the goods, please indicate this information when placing the order. In addition, if the order is placed via the online store, please select the "personal collection" delivery option, and provide information about the planned date of arrival of the ordered courier and his name.

Where can I find a VAT invoice?

The VAT invoice is usually attached in a transparent self-adhesive envelope on the outside of the package under the first waybill.

Is it possible to deliver on Saturday?

Yes, we can ship the goods with the Saturday delivery guarantee option. This option is always additionally payable and, depending on a given courier and the specification of the order, is agreed with the customer individually on a case-by-case basis.

kubki reklamowe ADS POLSKA

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